LoopsProduct
Your reputation, explained.Every review, every platform, every location.
Loops connects your review platforms, then reads what arrives. AI groups reviews by topic, highlights trends, and suggests reply drafts you edit and approve before anything is posted. You get the answer instead of six apps to check.
Integrations
Every platform your customers review on
Connect once per location. Reviews from Google, Yelp, Tripadvisor, Facebook, DoorDash, and Uber Eats flow into Loops automatically. Search for your business and Loops finds your listings for you.
Sync Google reviews and owner reply status. Your listing is detected automatically when you add a location.
Monitor ratings across your Yelp listings alongside every other channel in one inbox.
Track hospitality-specific themes like food, service, and atmosphere on your property listing.
Collect star ratings and text reviews from your Facebook business pages in the unified feed.
Bring delivery feedback into the same inbox as dine-in and reservation reviews.
See Uber Eats ratings and comments next to your other platforms, in the same inbox as dine-in reviews.
Unified inbox
Every review, one feed
The unified inbox is one chronological feed of every review from every connected platform, with filters by location, rating, and topic. Filter by location, rating, or topic. Share views with your team and never lose track of a guest who took the time to write.
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AI topic grouping
Know exactly what guests are complaining about
AI themes group similar comments (for example wait times, service, or a stylist's name) and show whether each topic is improving or getting worse. Track changes week over week so you can fix issues before they show up in your star rating.
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Multi-location dashboard
Compare every location at a glance
Running two sites or twenty? Your reputation score combines star ratings and review volume from every connected platform and updates as new reviews arrive. Compare locations by score, how fast reviews are coming in, and whether feedback is trending positive or negative. Tick any set of locations to see them as one, then save the set as a named group so it is one click away next time. Your dashboard, inbox, and Pulse reports all follow the group, and each location is ranked inside it so you spot the one that needs help before it hurts the brand.
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A weekly briefing built from your real reviews
Pulse is your periodic review summary: a health score, what customers praised or complained about, and links to the reviews behind each topic. Jump from any topic straight to the reviews behind it.
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Ask Loops
Ask why, and get an answer from your own reviews
Ask Loops is an AI assistant built into every page. Ask a question in plain English and it answers from your own reviews, topics, and Pulse reports, with a link to the reviews behind every number. Ask about one review, a report, or a group of locations, and it already knows what you are looking at. When the data is not there, it says so instead of guessing.
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Stay informed
Alerts when it matters
Get email alerts when critical reviews arrive and a weekly digest of what customers are talking about, so you act while it still matters.
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Review response
Respond faster with suggested replies
Get suggested replies in the tone you choose, edit every word, then post when you are ready. Keep unanswered reviews in one queue for your team.
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Your reputation is open 24/7. So is Loops.
Reviews post around the clock. Loops monitors everything in real time and makes sure you never miss the moment that matters.