LoopsHow it works
From scattered reviews
to full clarity in a morning.
Most business owners manage their reputation by checking apps one by one, hoping they spot problems in time. Loops replaces that habit with one simple picture that updates itself.
6
review platforms unified in one inbox
< 30 min
from signup to grouped topics and your reputation score
24/7
monitoring, new reviews surface as they arrive
1
Pulse summary for health, topics, and written recap each period
The problem today
Your reputation is scattered and you're the last to know
Most owners find out about a bad run of reviews days after it started, by which point the damage is done. You can't fix what you can't see.
Right now, your reviews live across Google, Yelp, Tripadvisor, Facebook, DoorDash, and Uber Eats. Checking them manually means logging in separately, doing mental maths on your rating, and hoping you spotted the angry comment before a journalist did. There's no alert, no pattern, no joined-up picture.
Step one, Connect
Link your platforms once. Everything flows in automatically.
You stop manually checking platforms. Reviews from every channel land in one place, from the moment you connect.
Find your business on Google, confirm the review sites Loops finds, and reviews from every channel start flowing into one account within minutes.
Step two, Understand
Find out what customers are really saying, automatically.
Instead of reading hundreds of reviews, you see the five things customers mention most, and whether each one is getting better or worse.
AI themes group similar comments (for example wait times, service, or a stylist's name) and show whether each topic is improving or getting worse. You see each topic trending over time, so you know at a glance whether wait times improved since last month or portion-size complaints are climbing.
Step three, Get alerted
Stay ahead with email alerts and digests.
Critical feedback reaches your inbox quickly, with a weekly roundup of what's trending across your locations.
Get email alerts when critical reviews arrive and a weekly digest of what customers are talking about, so you act while it still matters.
Step four, Respond
Reply to every review without spending your afternoon on it.
Personalized drafts in the tone you choose, warm, professional, or brief, so your team clears the queue without burning an afternoon.
Get suggested replies in the tone you choose, edit every word, then post when you are ready. Keep unanswered reviews in one queue for your team.
The outcome
Higher ratings. More bookings. Happier regulars.
When you understand what customers value and what frustrates them, you can change the right things. That's what moves your rating, and your trade.
Pulse is your periodic review summary: a health score, what customers praised or complained about, and links to the reviews behind each topic. Use your dashboard and inbox together to decide what to fix in the business and what to say back to guests.
Questions
Before you get started
Do I need any technical knowledge to use Loops?
If you can find your business on Google, you can use Loops. Setup is guided step by step for owners and operators who run the floor every day.
How long before I see my first insight?
Most business owners see their reputation score and top themes within 15 to 30 minutes of connecting their first platform.
What if I have multiple locations?
Loops is built for this. Add each location, and you get a combined view across your whole estate alongside individual scores per site. Spot the outlier immediately.
Can my staff use Loops too?
Yes. Invite your front-of-house manager, operations team, or whoever handles replies. Your whole team is included on every plan.
What if a negative review comes in overnight?
Loops monitors your connected platforms around the clock. When a negative review arrives, an email alert goes to your team so you can respond while it still matters.
Ready to see your full picture?
Connect your first location in under 30 minutes. Start your 7-day free trial today.