LoopsDashboard & Insights
Understand Your Reputation Dashboard
Published May 19, 2026
The Reputation Command Center gives you a single view of how your business is perceived across every connected platform, where response coverage has gaps, and which reviews need attention now.
Understand Your Reputation Dashboard
The Reputation Command Center gives you a single view of how your business is perceived across every connected platform, where response coverage has gaps, and which reviews need attention now.
Dashboard overview
Five areas: Reputation Score, platform tiles, Location Performance (multi-location only), Review Activity heatmap, and the Intelligence Hub (Signal Intelligence · Response Health · Priority Queue).
Reputation Score
The animated ring shows your overall average rating. Below it: a trend delta vs. the previous 30 days (red arrow = declined, green = improved; "Not enough history yet" when data is sparse) and your response rate (percentage of reviews with a reply). If either number looks off, scroll to the Priority Queue.
Platform tiles
A tile appears for every platform that has reviews. Order is always Google → Yelp → TripAdvisor → Facebook → OpenTable → DoorDash → Uber Eats. Each tile shows a status badge (Great / Good / Watch / Poor / Critical), average rating, review count, and a sparkline.
Drill into a platform: Click a tile to scope the heatmap, Signal Intelligence, Response Health, and Priority Queue to that platform only. A "← All Platforms · Viewing: Google" bar appears below the tiles. Click the tile again, the × icon, or "← All Platforms" to return to the global view. If no platforms are connected, a "Connect a platform →" prompt links to Settings → Integrations.
Location Performance
Visible only with two or more locations. Locations are ranked by composite score: average rating (50%), recent positive momentum (30%), and review volume (20%). The top 4 show by default; click Show N more to expand, Show less to collapse.
Review Activity heatmap
32 weeks of history. Color = rating quality (green ≥ 4.5★, red < 3.0★); opacity = volume. Click a cell to open the inbox filtered to that date. On mobile, chevron buttons page through 8-week windows. Identify red clusters and click into them to read the reviews.
Signal Intelligence
Covers this week's review data.
Sentiment Snapshot — Positive / Neutral / Negative counts with week-over-week change indicators (+N green / −N red).
Theme Velocity — top themes by this-week mentions with direction (↑ / ↓ / →) and a Breakout badge when mentions grew > 50% week-over-week. Click a theme chip to filter the Priority Queue to that theme this week; → Inbox on the active chip shows the all-time view; See full theme analysis → opens the Pulse Report.
AI Narrative — a one-sentence summary of your dominant signal, generated automatically from your review data.
Response Health
Response rate gauge — arc colored green (≥ target), amber (60–79%), or red (< 60%). Target defaults to 80%; hover and click the pencil icon to edit it.
Priority Breakdown — unreplied counts in three rows: Urgent (1–2★, < 48 h), Follow-up (1–2★, ≥ 48 h), Opportunity (4–5★). Click a row to cross-filter the Priority Queue; click again to clear. A reply streak counter appears when consecutive days are fully replied to. Per-platform rates below target show in amber. Click Clear urgent → to open the inbox pre-filtered to urgent reviews.
Priority Queue
Reviews sorted by priority score — low rating, recency, and unreplied status all increase rank. Use the All / Urgent / Opportunities chips to narrow the list; an active theme chip adds a second filter (click × to clear). Click Reply → on a card to open that review in the inbox, or Open inbox → for the full view.
Filter by location
A dropdown in the header scopes every section to one location. Select All Locations to return to the combined view.